Patient Access Specialist
Date Posted: July 2022
This position serves as the initial point of contact and primary access point for patients receiving addiction health care services with CKF Addiction Treatment. The Patient Access Specialist is responsible for handling inbound calls, scheduling patient appointments, verifying or obtaining accurate patient demographic information at each visit, and obtaining applicable patient payments prior to or at the time services are provided. In addition, this position will ensure a positive overall experience by utilizing excellent customer service skills in each interaction and communication with patients, family members, clinicians, community members, third party payers and co-workers. May answer questions/information regarding agency services offered, preparation for assessments and treatment services, and perform related functions as mentioned below.
Duties and Responsibilities Include:
- Regular and predictable attendance.
- Adheres to department policies and procedures relating to clinical licensure standards.
- Answers incoming telephone calls, determines purpose of callers and forwards calls to appropriate personnel or department.
- Obtains necessary demographic information, insurance eligibility verification and signatures for all patients, while meeting all State and Federal guidelines.
- Answers questions about organization and provides callers with address, directions, and other information.
- Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
- Receives, sorts, and routes mail, and maintains and routes business publications.
- Collects and receipts payments for services and products.
- Maintains cash drawer and receipts funds.
- Schedules appointments and enrolls in educational classes for patients either in person or over telephone.
- Opens and closes office at the start and end of regular business hours.
- Proofreads and edits documents for grammar, spelling, punctuation, and format. Corrects errors.
- Maintains stock of office supplies needed (toner, paper, envelopes, etc.)
- Follows policies and procedures for documenting, storing, and retrieving information, and for processing medical and legal documents in conformance with federal, state, and local statutes, as well as clinical licensure standards.
- Follows patient information systems and procedures such as patient identification systems, incomplete record control systems, forms design and review systems, and records release procedures.
- Maintain confidentiality of all information according to HIPAA and company policy.
- Other duties as assigned.